Shipping and Returns

Shipping

Orders will be shipped as quickly as possible and will include a receipt.. The order total will reflect actual shipping charges. The estimated shipping rates below are fairly close to the actual cost of shipping. In most cases, Muskoka Quilting will adjust the shipping charges to the actual amount paid to the shipper.

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*Please Note: All prices are in Canadian funds. The above shipping charges are estimates only. Muskoka Quilting has the right to charge actual shipping. In most cases, The Quilt Store will adjust the shipping charges to the actual amount paid to the shipper.

 

*Exceptions:

  • Extra Shipping charges may be applied to orders where size is bulky or weight is excessive.
  • For remote areas of Canada and the U.S.A. where shipping is much higher (due to having to fly Postal in by small aircraft, etc.) shipping charges will be adjusted accordingly.

Returns

Refunds

We hope all of our customers are 100% satisfied.

GENERAL
Sale items and cut yardage may not be returned. Due to copyright laws, patterns and books may not be returned. All items must be in original condition and packaging, and they must not have a smoke or pet odour to them. Returns that have a smoke or pet odour will not be refunded.

ONLINE RETURNS POLICY
Exchange or credit only within 30 days for online purchases with original receipt and items in original packaging with tags still attached. 
Exchanges and credits will be issued once items have been returns to us. Refunds will not be given for shipping & handling charges. Return shipping and handling charges are the responsibility of the customer. Muskoka Quilting will not accept returns that are COD.

IN-STORE RETURN POLICY
Exchange or credit only within 7 days with original receipt and items in original packaging with tags still attached. 
Please ask our staff if you have any question. We want to make sure you are happy with your purchase. Thank you for your patronage.

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